FAQs & Troubleshooting
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128 Results
- 1How can I change the IP address?
- 2Change the printer driver settings (Windows/macOS)
- 3How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6What kind of USB cable should I use?
- 7Can I print from DOS applications?
- 8I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Functions supported in the Windows 7 built-in drivers
- 11What is the BROWNIE software?
- 12The printer prints unexpectedly or it prints garbage.
- 13Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 14What kind of paper can I use?
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17Print command (LPR) (Linux)
- 18How do I clean the corona wire of the drum unit?
- 19I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20What kind of paper should I avoid?
- 21What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 22Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 23Why are the alarm and data lights blinking?
- 24How do I clean the inside of the printer and Drum Unit?
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26I'm using the parallel port on my Windows® 95/98/Me PC, and the print speed is slow.(The printer pauses between each page.) What can I do?
- 27I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 28I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 29I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 30Windows 10 Support Information
- 31Open the Control Panel (For Windows)
- 32I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 33In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 34I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35Why does the Drum LED light?
- 36How can I change the IP address using the ARP and PING commands?
- 37The machine does not print anything.
- 38White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 39Replace the drum unit.
- 40What driver package format is supported by my Linux distribution?
- 41Cannot print after a Windows 10 update (June 2020)
- 42The downloaded driver's name is different from my machine's name. (Linux)
- 43Large characters are printed incorrectly. (Linux)
- 44To install the printer driver easily using a tool. (Linux)
- 45I want to print using CUPS while keeping SELinux enabled. (Linux)
- 46How to identify your Operating System (OS).
- 47Can I print from or scan to Android™ Smartphone?
- 48The printer status is Offline or Paused.
- 49The paper is skewed when it's printed.
- 50How can I use the BRAdmin Professional Software to View and change printer information?