FAQs & Troubleshooting
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- 1Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup™ or AOSS™)
- 2Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM without a USB cable.
- 3Replace Toner
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Jam Inside
- 7Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM with a USB cable.
- 8What do the LED indications mean?
- 9Replace Drum
- 10What is Brother iPrint&Scan?
- 11No Paper
- 12The printer status is Offline or Paused.
- 13How to identify your Operating System (OS).
- 14My Brother machine could not be found over the network when I installed drivers on my PC.
- 15(Video) Set up your Brother machine
- 16(Video) Load A5 paper
- 17Can I use AirPrint with my Brother machine?
- 18(Video) Setup a Brother machine on a wireless (Wi-Fi) network.
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20Load paper in the paper tray
- 21No Toner
- 22"Offline" appears on the Status Monitor.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Jam Tray
- 25(Video) Load A4/Letter paper
- 26Print a Printer Settings page.
- 27Cover is Open
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29I cannot print using my Brother machine on a wireless network (Windows)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32The Error LED is still on or flashing after I replace the drum unit with a new one.
- 33Drum !
- 34I cannot connect my machine to the wireless network (For Windows)
- 35Toner Low
- 36What is Toner Continue Mode?
- 37Enable the Brother machine's network interface.
- 38Important points you need to confirm before configuring your Brother machine for a wireless network.
- 39Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 40Clean the corona wire of the drum unit.
- 41I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 42I cannot print from my computer via USB.
- 43Clean the Drum Unit.
- 44Set up your Brother machine on a wireless network (Windows/macOS)
- 45I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 46Can I print from or scan to Android™ Smartphone?
- 47Service Call
- 48Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Cartridge Error