FAQs & Troubleshooting
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88 Results
- 1Replace Toner
- 2What do the LED indications mean?
- 3Jam Inside
- 4How to identify your Operating System (OS).
- 5Replace Drum
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7No Paper
- 8"Offline" appears on the Status Monitor.
- 9Cartridge Error
- 10The printer status is Offline or Paused.
- 11Cover is Open
- 12What is Toner Continue Mode?
- 13No Toner
- 14Out of Memory
- 15Drum End Soon
- 16Toner Low
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Turn the Toner Save Mode on or off.
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20I cannot print from my computer via USB.
- 21Print Unable or Print Unable XX
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 23Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 24Clean the Drum Unit.
- 25What is the difference between the toner cartridge and the drum unit?
- 26Jam Tray
- 27Delete print jobs from the print queue.
- 28Toner Ended
- 29Drum !
- 30Service Call
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32What driver package format is supported by my Linux distribution?
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Open the Control Panel (For Windows)
- 35The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 36Change the printer driver settings (Windows/macOS)
- 37The printer is not printing or prints unexpectedly.
- 38Cooling Down
- 39Open the Status Monitor
- 40Clean the corona wire of the drum unit.
- 41Uninstall the Brother Software and Drivers (Windows)
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 44The Error LED is still on or flashing after I replace the drum unit with a new one.
- 45No Drum
- 46Heater Error or Self-Diagnostic
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48What is the recommended paper?
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)