FAQs & Troubleshooting
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142 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How to use the Flat brim cap frame (PRCF5/PRCF5AP) [Video instructions]
- 3How to Embroider on Pet Collar. [Video instructions]
- 4How to use the Tubular frame table (PRTT1 / PRTT1AP) [Video instructions]
- 5How to use the magnetic sash frame (PRMS360 / PRMS360AP) [Video instructions]
- 6How to use the Clamp frame (PRCLPM1 / PRCLP100B / PRCLPM1AP) [Video instructions]
- 7How to use the the versatile magnetic frame [Video instructions]
- 8Data cannot be transferred even though the machine number has been input. (M5622201)
- 9The App shows the message "No Supported Machines Found".
- 10"Preventive maintenance is recommended" message appears on the LCD. What does it mean?
- 11There is looseness in the mounting jig when the fabric is placed in the cap frame/cylinder frame.
- 12M3124301 appears on the Artspira app screen.
- 13Introducing Brother My Stitch Monitor application
- 14How to Embroider on Bag. [Video instructions]
- 15How to Embroider on Clothes. [Video instructions]
- 16M5613201 appears on the Artspira app screen.
- 17Data cannot be saved to a USB flash drive
- 18The pattern transferred from the Artspira app does not appear on the screen of the machine
- 19How do I change the thread spool easily?
- 20"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 21"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 22Maintenance (Cleaning the thread paths of the upper threads) [ Video ]
- 23Maintenance (Clean the hook) [ Video ]
- 24"Picker error" message appears on the LCD. What does it mean?
- 25Why does the upper thread keep breaking?
- 26How to link accounts
- 27"Check upper and bobbin thread." message appears on the LCD. What does it mean?
- 28"The pattern combination is too large for the extra large embroidery frame. If you plan to add more patterns, rotate the pattern combination." message appears on the LCD. What does it mean?
- 29M5612301 appears on the Artspira app screen.
- 30How to use the Compact frame (PRHCK1 / PRSFK1 / PRHCK1AP) [Video instructions]
- 31How to use the Round frame (PRPRFK1) [Video instructions]
- 32How to use the Sleeve frame (PRHSL200 / PRHSL200AP) [Video instructions]
- 33Data cannot be saved to the machine
- 34Multiple data cannot be transferred to the machine at once
- 35The monitoring app on the smart device receives the notification items I do not need.
- 36"Pattern extends to the outside of embroidery frame. This function cannot be used at this time." message appears on the LCD. What does it mean?
- 37How to set up the cap frame. [Video instructions]
- 38How to Embroider on Cap. [Video instructions]
- 39How to Embroider on Shoes. [Video instructions]
- 40How to assemble the Dedicated Stand. (Optional accessory : PRNSTD) [Video instructions]
- 41"Needle bar case home position error." message appears on the LCD. What does it mean?
- 42"Stop while needle bar case transferring." message appears on the LCD. What does it mean?
- 43"Needle case motor has been locked." message appears on the LCD. What does it mean?
- 44"Not enough available memory to save the pattern. Delete another pattern?" message appears on the LCD. What does it mean?
- 45E96001 appears on the Artspira app screen.
- 46How to stop "Send usage information to help improve Brother products and services"
- 47Introducing the Brother Artspira application
- 48"Trimming sensor error." message appears on the LCD. What does it mean?
- 49"This pattern cannot be used." message appears on the LCD. What does it mean?
- 50"This pattern cannot be used since it exceeds the data capacity." message appears on the LCD. What does it mean?