FAQs & Troubleshooting
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149 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2The App shows the message "No Supported Machines Found".
- 3The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 4How do I adjust thread tension for embroidering?
- 5Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 6Using the embroidery needle plate cover
- 7How to use the Multi-purpose Screwdriver.
- 8How do I retrieve the embroidery pattern from the machine’s memory?
- 9Embroidery
- 10How to Change Embroidering Order (My Connection) [Video]
- 11How to link accounts
- 12How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 13Introducing Brother My Design Snap application
- 14The App shows the message "The embroidery frame cannot be detected."
- 15Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 16How do I Play the Tutorial Video?
- 17How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 18"USB media is not loaded. Load USB media." message appears on the LCD. What does it mean?
- 19The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 20Needle breaks.
- 21How do I thread my machine ?
- 22The pattern transferred from the Artspira app does not appear on the screen of the machine
- 23What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
- 24What file format can I use when transferring images from MyDesignSnap to the machine? [for iPhone and iPad]
- 25The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 26The App shows the message "Connection to the machine failed. Please reestablish the connection between the device and the machine."
- 27The App shows the message "Embroidery positioning sticker not found".
- 28The App shows the message "The sheet could not be detected. Make sure that the sheet and mobile device are level."
- 29The App shows the message "The calibration sheet cannot be detected."
- 30"OK to cancel the current pattern selection?" message appears on the LCD. What does it mean?
- 31How to set up the wireless network connection with the wizard on the machine
- 32About the threads and the bobbin case when embroidering
- 33Stitches are skipped
- 34How do I save the embroidery patterns in the machine’s memory?
- 35How do I attach or remove the Embroidery Unit?
- 36"Preventive maintenance is recommended" appears on the LCD.
- 37I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 38E96001 appears on the Artspira app screen.
- 39How to change the displayed language
- 40M6331001 appears on the Artspira app screen.
- 41M5541001 appears on the Artspira app screen.
- 42M4341001 appears on the Artspira app screen.
- 43M3124301 appears on the Artspira app screen.
- 44M1332002 appears on the Artspira app screen.
- 45"The SSID and Network Key are incorrect." message appears on the LCD. What does it mean?
- 46"Pattern extends to the outside of embroidery frame." message appears on the LCD. What does it mean?
- 47"Pattern extends to the outside of embroidery frame. If you plan to add more patterns, rotate the pattern combination." message appears on the LCD. What does it mean?
- 48"The safety device was activated since the needle position sensor malfunctioned." message appears on the LCD. What does it mean?
- 49How to find the security information (SSID and network key) for your home network
- 50High-pitched sound while embroidering
