FAQs & Troubleshooting
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256 Results
- 1Setup and use Brother PC-FAX receiving
- 2Replace Toner
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5White lines down the page
- 6Replace Drum
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 10What driver package format is supported by my Linux distribution?
- 11Can I print from or scan to Android™ Smartphone?
- 12Jam Rear
- 13Jam Inside
- 14Black toner marks across the page
- 15Turn the Toner Save mode on or off
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 18Configure a cover page for PC-FAX.
- 19Document Jam
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22What is Toner Continue Mode?
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 25Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 26Load legal size paper in the paper tray.
- 27Manual Feed
- 28Toner Low or Prepare New Toner Cartridge
- 29Set up a Group for Broadcasting faxes.
- 30White lines across the page
- 31What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33The keys on the control panel do not respond.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 41Change the quality of the faxes I send (Fax Resolution).
- 42The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 43Change or delete an existing One Touch or Speed Dial number.
- 44Unable to Scan / Scan Unable
- 45How do I make my faxed documents lighter or darker? (Fax Contrast)
- 46Change the printer driver settings (Windows/macOS)
- 47Print Unable or Print Unable XX
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49CARTRIDGE ERROR
- 50No Toner