FAQs & Troubleshooting
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170 Results
- 1How do I clean white or black spots on printed documents?
- 2When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 6I cannot print from my computer via USB.
- 7When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 9I want to print using CUPS while keeping SELinux enabled. (Linux)
- 10Delete print jobs from the print queue.
- 11The paper is skewed when it's printed.
- 12My Brother machine misfeeds paper.
- 13How can I program my Brother machine's electronic cover page?
- 14How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 15"Paper Jam Tray" error appears on the LCD. What should I do?
- 16My FAX/MFC will not Dial. Why?
- 17Paper size settings are unavailable when I print from OpenOffice (Linux)
- 18Delete the faxes stored in my Brother machine's memory.
- 19Pre-Required Procedures (Linux)
- 20The printer status is Offline or Paused.
- 21The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 23When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 24When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 25How can I change the print resolution?
- 26I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 27How do I clean the scanner glass?
- 28What is the "Station ID" and how do I set it?
- 29The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 30Replace the toner cartridge
- 31How can I improve the copy quality?
- 32What driver package format is supported by my Linux distribution?
- 33The downloaded driver's name is different from my machine's name. (Linux)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Change the printer driver settings (Windows/macOS)
- 36I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 37I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 38"Paper Jam Inside" error appears on the LCD. What should I do?
- 39Document Jam
- 40I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 41Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 42Can I confirm that the FAX was sent correctly?
- 43Can I reduce the size of a received fax on this machine?
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 46When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 47Uninstall the drivers (Windows)
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 50My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?