FAQs & Troubleshooting
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171 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I clean white or black spots on printed documents?
- 3"Paper Jam Inside" error appears on the LCD. What should I do?
- 4What is Distinctive Ring and how do I program it?
- 5What can happen if the wrong paper is used in your machine.
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7My Brother machine misfeeds paper.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Pre-Required Procedures (Linux)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13How do I load legal size paper in the paper tray?
- 14Uninstall printer drivers (Linux)
- 15What does "COMM.ERROR" on the LCD display mean?
- 16I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 17Delete print jobs from the print queue.
- 18How to identify your Operating System (OS).
- 19The printer status is Offline or Paused.
- 20Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 21How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 22Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 23Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 24I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 25"Paper Jam Tray" error appears on the LCD. What should I do?
- 26Document Jam
- 27How do I know which receive mode to select?
- 28Can I reduce the size of a received fax on this machine?
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30What is the "Station ID" and how do I set it?
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32All print jobs are aborted and nothing is printed. (Linux)
- 33I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 34Why doesn't my Brother machine have a dial tone?
- 35How can I improve poor print quality ?
- 36How do I clean the corona wire?
- 37Where is the full User's Guide? I can't find enough information in the paper manual.
- 38Replace the toner cartridge
- 39I cannot install the driver when using the Driver Install Tool. (Linux)
- 40I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 41What driver package format is supported by my Linux distribution?
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 44Print command (LPR) (Linux)
- 45I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 46I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 47When printing with monochrome laser printer, the print position shifts. (Linux)
- 48I want to print using CUPS while keeping SELinux enabled. (Linux)
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50Open the Status Monitor