FAQs & Troubleshooting
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116 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Pre-Required Procedures (Linux)
- 3Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 5What driver package format is supported by my Linux distribution?
- 6How to identify your Operating System (OS).
- 7Can I print from or scan to Android™ Smartphone?
- 8I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9The paper is skewed when it's printed.
- 10How can I clear the "PAPER JAM" error message?
- 11What can happen if the wrong paper is used in your machine.
- 12Change the printer driver settings (Windows/macOS)
- 13Functions supported in the Windows 7 built-in drivers
- 14I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 17What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21The machine does not print anything.
- 22I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 23Open the Control Panel (For Windows)
- 24Paper size settings are unavailable when I print from OpenOffice (Linux)
- 25I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 26I am unable to print from a client PC to a printer on a print server. (Linux)
- 27Delete print jobs from the print queue.
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 31I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 32The keys on the control panel do not respond.
- 33How do I program the date and time?
- 34Why doesn't the machine answer when receiving a call?
- 35Can I reduce the size of a received fax on this machine?
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 38The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 39I want to print using CUPS while keeping SELinux enabled. (Linux)
- 40Why doesn't my Brother machine have a dial tone?
- 41Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 42Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 43When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 44Where is the full User's Guide? I can't find enough information in the paper manual.
- 45I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 46Large characters are printed incorrectly. (Linux)
- 47Print command (LPR) (Linux)
- 48When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 49When printing with monochrome laser printer, the print position shifts. (Linux)
- 50Windows 10 Support Information