FAQs & Troubleshooting
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154 Results
- 1How do I load paper?
- 2How do I load 10 x 15 Glossy paper into my machine?
- 3When I print, the pages are smudged with ink. What should I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5One or more of my colors are not printing (blank). What can I do?
- 6How do I know which side up my photo paper should be in the tray?
- 7Delete print jobs from the print queue.
- 8The printer status is Offline or Paused.
- 9I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 10The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13Can I use voice mail on the same line as my Brother machine?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 16Change the printer driver settings (Windows/macOS)
- 17I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 18How to identify your Operating System (OS).
- 19Can I print from or scan to Android™ Smartphone?
- 20When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 21How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 22Why can't I print when an ink cartridge is empty?
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 25Can third party ink be used to refill the ink cartridges?
- 26What is Distinctive Ring and how do I program it?
- 27I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31How do I clear Machine Error 46?
- 32Can I confirm that the FAX was sent correctly?
- 33Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 34Can I still receive faxes or calls when the machine is switched off?
- 35"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 36I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38To install the printer driver easily using a tool. (Linux)
- 39Uninstall printer drivers (Linux)
- 40Pre-Required Procedures (Linux)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Do I need a telephone line to send and receive faxes with my Brother machine?
- 43The edge of glossy paper is smudged.
- 44Can I print a report that will show all of my Speed Dial and Group numbers?
- 45Can I print using only the black ink cartridge when the Color cartridges have run out?
- 46When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 47Where is the USB port on the machine?
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.