FAQs & Troubleshooting
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156 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2When I print, the pages are smudged with ink. What should I do?
- 3When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5One or more of my colors are not printing (blank). What can I do?
- 6What driver package format is supported by my Linux distribution?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Can I print from or scan to Android™ Smartphone?
- 9The edge of glossy paper is smudged.
- 10Change the printer driver settings (Windows/macOS)
- 11Where is the USB port on the machine? I can't find it on the back of the unit.
- 12Can I reduce the size of a received fax on this machine?
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14Pre-Required Procedures (Linux)
- 15How to identify your Operating System (OS).
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17How do I clear Machine Error 46?
- 18Can I print using only the black ink cartridge when the Color cartridges have run out?
- 19When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 20Configure and use PC-FAX (CUPS) (Linux)
- 21Delete print jobs from the print queue.
- 22I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23Can I set my Brother machine to forward the faxes I receive to another location?
- 24How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 25Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 26When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 27What is Distinctive Ring and how do I program it?
- 28Why doesn't the machine answer when receiving a call?
- 29Clear the message "Awaiting Redial"
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32The downloaded driver's name is different from my machine's name. (Linux)
- 33When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 34How do I program the date and time?
- 35How do I clean the Scanner to improve the copy or fax quality?
- 36I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 37The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 40Print command (LPR) (Linux)
- 41The printer status is Offline or Paused.
- 42Can third party ink be used to refill the ink cartridges?
- 43I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 44When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 45I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 46Can I confirm that the FAX was sent correctly?
- 47I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 48Can I still receive faxes or calls when the machine is switched off?
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)