FAQs & Troubleshooting
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120 Results
- 1When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 2Delete print jobs from the print queue.
- 3How to identify your Operating System (OS).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 10When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 11Uninstall the drivers. (Mac OS X 10.5)
- 12I can receive a fax, but cannot receive a telephone call.
- 13I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 14Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 15How do I clear the "Awaiting Redial" message?
- 16I'm using Windows®. Print speed is too slow. What can I do?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20Cannot print after a Windows 10 update (June 2020)
- 21Paper size settings are unavailable when I print from OpenOffice (Linux)
- 22I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 23The driver installation finished successfully but I cannot print. (Linux)
- 24All print jobs are aborted and nothing is printed. (Linux)
- 25Send a fax using PC-FAX with LPD/LPRng (Linux)
- 26Install the built-in drivers (For Windows 8 and Windows 10)
- 27Do I need a telephone line to send and receive faxes with my Brother machine?
- 28Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 29I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 33What is Distinctive Ring and how do I program it?
- 34I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 35How can I clear the "CHECK CARTRIDGE" error message?
- 36What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 37Can I confirm that the FAX was sent correctly?
- 38I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 39Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 40When I print images, the quality is not good (Linux)
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42Uninstall printer drivers (Linux)
- 43Windows 10 Support Information
- 44Open the Control Panel (For Windows)
- 45A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 46I cannot print from my computer via USB.
- 47My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 48Windows 7 Support Information
- 49Verify if the Brother machine has a dial tone
- 50In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?