FAQs & Troubleshooting
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141 Results
- 1I cannot print using a HSe cassette.
- 2When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 3I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 4I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 5How do I transfer label or slip templates?
- 6What iOS mobile application can I use?
- 7I cannot print large characters on the heat shrink tube HSe 3:1.
- 8Where can I download the latest P-touch Editor for Mac?
- 9(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 12How do I type an uppercase letter?
- 13How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 14The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 15What Android™ mobile application can I use?
- 16How do I print multiple lines and how many lines can I print?
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 19Open LBX files created in P-touch Editor in Pro Label Tool
- 20The top and base layers of the laminated tape are misaligned.
- 21Where can I find my Brother printer's serial number?
- 22I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 23P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 24I cannot edit the database.
- 25How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 26Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 27How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 30Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 31How do I clear the display?
- 32Why does my machine display "Low Battery!" when I press the print key?
- 33Printing is not possible. (P-touch Editor5.3 for Mac)
- 34Printing is not possible. (USB connection)
- 35Can my printer use TZ/TZe tapes?
- 36Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 37Which brands of Ni-MH rechargeable batteries do you recommend?
- 38(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 39I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 40Can I change the barcode protocol inside the templates? (iPrint&Label)
- 41Where can I download Brother iPrint&Label? (iPrint&Label)
- 42I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 43What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 44How do I change the character size?
- 45My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 46Why does my machine display "Cutter Error!" or "Cutter Malfunction!" ?
- 47Installing a CA certificate
- 48How to create serialized labels (Pro Label Tool)
- 49The tape got jammed or stuck in the printer.
- 50How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)