FAQs & Troubleshooting
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- 1I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 2What iOS mobile application can I use?
- 3I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 4Where can I download the latest P-touch Editor for Mac?
- 5Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 6What Android™ mobile application can I use?
- 7When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 8Which brands of Ni-MH rechargeable batteries do you recommend?
- 9Where can I find my Brother printer's serial number?
- 10How do I transfer label or slip templates?
- 11How do I clear the display?
- 12I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 13How do I print multiple lines and how many lines can I print?
- 14The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 15I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 16How do I set cut options and what features are they?
- 17How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 18How to identify your Operating System (OS) for Windows or Mac
- 19How do I type symbols?
- 20How do I type an uppercase letter?
- 21The printed label contains blank horizontal lines.
- 22The driver downloaded from the website cannot be installed.
- 23Can I use the app with my iPad? (iPrint&Label)
- 24How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 25The tape does not cut well.
- 26I cannot print using a HSe cassette.
- 27Can my printer use TZ/TZe tapes?
- 28Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 29How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 30How do I reset the machine to the default settings?
- 31Why does my machine display "Cutter Error!" or "Cutter Malfunction!" ?
- 32My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 33I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 36The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 37The fabric tape became detached after washing.
- 38Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 39My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 40How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 41Printing is not possible. (USB connection)
- 42I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 43Installing a CA certificate
- 44How to open the Devices and Printers window
- 45How can I print using Portrait? (iPrint&Label)
- 46Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 47I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 48Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 49How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 50How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)