FAQs & Troubleshooting
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62 Results
- 1How to identify your Operating System (OS).
- 2Cannot find the scanner (Error Code 2019: Initialization Failed)
- 3Change the paper settings. (Using DSmobileCapture)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Loading the Carrier Sheet.
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Change the image settings. (Using DSmobileCapture)
- 10The scan speed is too slow.
- 11Paper suitable for scanning
- 12When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 13The scan quality is poor.
- 14Calibrate your scanner.
- 15What driver package format is supported by my Linux distribution?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 18I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 19Operation system return error
- 20I do not have or lost the black and white calibration sheet.
- 21Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 22OCR feature does not work.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Scan a document longer than 35.6 cm (14 inches).
- 25Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 26Install PaperPort™ 12SE onto Windows 10.
- 27Install Presto!® BizCard® onto Windows 10.
- 28My scanner is connected but it will not feed my document or do anything else.
- 29Clean the inside of the machine.
- 30I cannot install the scanner drivers.
- 31My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 32I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 33Important points for specifying the scan area (Linux)
- 34The file size is too large.
- 35My scanner gets warm.
- 36Command List of brscan. (Linux)
- 37Uninstall the scanner driver. (Linux)
- 38The cover of the manual document feeder is open.
- 39The scanned documents are put into the incorrect order. (macOS)
- 40Delete a network scanner entry. (Linux)
- 41Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 42Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 43My computer does not recognize the scanner when it is connected via the USB cable.
- 44Can I print from or scan to Android™ Smartphone?
- 45Uninstall the scanner drivers (OS X 10.10 or greater).
- 46Configure the Scan to Email Feature (Linux)
- 47Uninstall Scan-key-tool. (Linux)
- 48Pre-Required Procedures (Linux)
- 49Windows 10 Support Information
- 50Check the firmware version.