FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Manual Feed Slot
- 2(Video) Paper is Jammed in the Back of the Machine
- 3Install the Brother Mobile Connect application (for mobile device)
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7(Video) Set up your Brother machine
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9No Toner
- 10Cartridge Error
- 11Drum !
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14The color of your printouts is not what you expected
- 15I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 16I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 17Toner Error
- 18I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 20Toner Low
- 21I cannot connect my machine to a Windows 11 computer via USB.
- 22What driver package format is supported by my Linux distribution?
- 23Check the remaining ink or toner level (Linux)
- 24Wrong Toner Cartridge
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 27The printer status is Offline or Paused.
- 28Cannot Detect
- 29Uneven color density across the page
- 30Where can I download Brother iPrint&Scan application for Mac?
- 31I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 32Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 33Add your Brother machine with AirPrint (macOS)
- 34I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 35The downloaded driver's name is different from my machine's name. (Linux)
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38Set up your Brother machine on a wireless network (Windows/macOS)
- 39I cannot print on a wireless (Wi-Fi) network (Windows)
- 40How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 41Check the firmware version.
- 42My Brother machine could not be found over the network when I installed drivers on my computer.
- 43Protect your Brother machine against unauthorised access over the network
- 44Delete print jobs from the print queue.
- 45How to identify your Operating System (OS).
- 46Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 47Cannot Scan ##
- 48Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 49Cannot Print ##
- 50No Paper Tray1