FAQs & Troubleshooting
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142 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my Brother machine?
- 2(Video) Paper is Jammed inside the Machine
- 3How to identify your Operating System (OS).
- 4I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 5What is the default password for my BRAdmin or Web Based Management?
- 6(Video) Paper is Jammed in the Back of the Machine
- 7(Video) Paper is Jammed in the Paper Tray
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Install the Brother Mobile Connect application (for mobile device)
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 12Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 13Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 16I cannot print on a wireless (Wi-Fi) network (Windows)
- 17(Video) Paper is Jammed in the 2-sided Tray
- 18What is the recommended paper?
- 19The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 20What driver package format is supported by my Linux distribution?
- 21When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 22(Video) Set up your Brother machine
- 23(Video) Load an Envelope (Manual Feed Slot)
- 24Self-Diagnostic
- 25Cannot Detect
- 26Document Jam
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Set up your Brother machine on a wireless network (Windows/macOS)
- 29When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 30Add your Brother machine with AirPrint (macOS)
- 31I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 32(Video) Paper is Jammed in the Output Paper Tray
- 33Wrong Toner or Wrong Toner Cartridge
- 34(Video) Remove Small Scraps of Paper Jammed in the ADF
- 35(Video) Document is Jammed under the Document Cover
- 36(Video) Document is Jammed in the Top of the ADF Unit
- 37What is Toner Continue Mode?
- 38Cannot Scan ##
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 40Cannot Print ##
- 41Toner Low or Prepare New Toner Cartridge
- 42Out of Memory
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Configure the Scan to Email Feature (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Large characters are printed incorrectly. (Linux)
- 47Open the Control Panel (For Windows)
- 48I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 49In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 50Configure and use the Scan Key Tool (Linux)