FAQs & Troubleshooting
Latest |
320 Results
- 104/07/2024Scan a document using Brother iPrint&Scan. (macOS only)
- 205/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 314/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 414/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 531/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 604/01/2024Easy Scan to E-mail
- 717/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 810/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 927/06/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1027/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1108/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1201/06/2023Add your Brother machine with AirPrint (macOS)
- 1301/06/2023Delete print jobs from the print queue.
- 1416/05/2023I cannot print from my computer via USB.
- 1516/05/2023My Brother machine's PhotoCapture Center® will not recognize my memory card or USB Flash memory drive.
- 1626/04/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1710/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1807/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1907/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 2027/03/2023"Offline" appears on the Status Monitor.
- 2127/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2227/03/2023Change the printer driver settings (Windows/macOS)
- 2327/03/2023The printer status is Offline or Paused.
- 2424/03/2023Open the Status Monitor
- 2524/03/2023Use the NewSoft CD Labeler software on a Windows computer.
- 2617/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2717/03/2023I can print but cannot scan via network. (For Windows)
- 2817/03/2023Open the "Scanners and Cameras" and Properties.
- 2915/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3014/02/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 3114/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 3214/02/2023Scan a document in Windows 8 and Windows 10.
- 3314/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3419/12/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 3519/12/2022Can third party ink be used to refill the ink cartridges?
- 3613/12/2022How to identify your Operating System (OS).
- 3713/12/2022Is there a way to view how much ink is remaining?
- 3815/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 3904/10/2022Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 4027/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4126/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4212/09/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 4331/08/2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 4430/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4522/08/2022Configure the Scan to Email Feature (Linux)
- 4609/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4726/07/2022Configure and use the Scan Key Tool (Linux)
- 4820/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 4919/07/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 5030/06/2022I can print but cannot scan via network. (For Mac)