FAQs & Troubleshooting
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319 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Paper Jam
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Replace Ink
- 6Delete print jobs from the print queue.
- 7Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 8Can I print from or scan to Android™ Smartphone?
- 9Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16What driver package format is supported by my Linux distribution?
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19Use the NewSoft CD Labeler software on a Windows computer.
- 20The printer status is Offline or Paused.
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22Ink Absorber Full
- 23How do I load paper?
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26Easy Scan to E-mail
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 29I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 32I cannot make borderless prints.
- 33Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 34I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 35I'm using Macintosh. What is the PreScan option used for?
- 36When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38Document Jam
- 39Set up your Brother machine on a wireless network.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Printing/ Scanning with a mobile device
- 42How to identify your Operating System (OS).
- 43Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 44Wrong Paper Size
- 45Connect your Brother machine to your mobile device via a wireless router or access point.
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49What is Brother iPrint&Scan?
- 50I cannot start ControlCenter4.