FAQs & Troubleshooting
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- 1Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Can I print from or scan to Android™ Smartphone?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Load paper in the paper tray
- 7What is Brother iPrint&Scan?
- 8Paper Jam
- 9After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12How do I know which side up my photo paper should be in the tray?
- 13The printer status is Offline or Paused.
- 14Improve poor print quality.
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19What driver package format is supported by my Linux distribution?
- 20Easy Scan to E-mail
- 21The LCD displays an error code when I use Web icon (Brother Web Connect).
- 22I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 23I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 30No Paper Fed
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32The scanner cover support has come off. (With Video Instructions)
- 33Load envelopes
- 34Delete print jobs from the print queue.
- 35How to identify your Operating System (OS).
- 36What is the BRAdmin Professional software used for?
- 37Set up your Brother machine on a wireless network.
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 40The edge of glossy paper is smudged.
- 41Change the printer driver settings (Windows/macOS)
- 42When I print, the pages are smudged with ink.
- 43Where is the USB port on the machine?
- 44Replace Ink
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48Where can I find the ink cartridges for my new Brother machine?
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50One or more of my colors are not printing (blank).