FAQs & Troubleshooting
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313 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 4Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 5The printer status is Offline or Paused.
- 6What driver package format is supported by my Linux distribution?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8What is Brother iPrint&Scan?
- 9Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 10When I print, the pages are smudged with ink.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Connect your Brother machine to your mobile device via a wireless router or access point.
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15Paper Jam (With Video Instructions)
- 16Replace Ink
- 17Load paper in the paper tray.
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19Set up your Brother machine on a wireless network.
- 20Stains appear at the end of the printed/ copied documents.
- 21Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Ink Low
- 24Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 25I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 26Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 27After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31Add your Brother machine with AirPrint (macOS)
- 32I cannot print using my Brother machine on a wireless network (Windows)
- 33Enable the Brother machine's network interface.
- 34Delete print jobs from the print queue.
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Cannot Detect Ink Volume
- 37I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 38I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 39Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 41Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 42The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 43Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 44Unable to Print 5X
- 45Unable to Print 3X
- 46High Temperature
- 47I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 48One or more of my colors are not printing (blank).
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50I'm having trouble reading the information on my Brother machine's Touchscreen. How can I adjust the Touchscreen LCD's brightness?