FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Connect your Brother machine to your mobile device via a wireless router or access point.
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Can I print from or scan to Android™ Smartphone?
- 7Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14How do I know which side up my photo paper should be in the tray?
- 15The printer status is Offline or Paused.
- 16Paper Jam
- 17Easy Scan to E-mail
- 18What is Brother iPrint&Scan?
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20How to identify your Operating System (OS).
- 21Locate files scanned with ControlCenter2 (For Macintosh)
- 22Cannot Detect
- 23One or more of my colors are not printing (blank).
- 24Load envelopes
- 25Delete print jobs from the print queue.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28Unable to Print 3X
- 29Low Temperature
- 30Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 31Cover is Open
- 32Where is the USB port on the machine?
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34What driver package format is supported by my Linux distribution?
- 35The scanner cover support has come off. (With Video Instructions)
- 36"Offline" appears on the Status Monitor.
- 37When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 38Print using only the black ink cartridge when the Color cartridges have run out.
- 39Replace Ink
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Protect your Brother machine against unauthorised access over the network
- 42Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 43Scan from the Brother iPrint&Scan application using Windows Phone.
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45The LCD displays an error code when I use Web icon (Brother Web Connect).
- 46Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 47Unable to Print 5X
- 48Ink Absorber Full
- 49High Temperature
- 50Where can I find the ink cartridges for my new Brother machine?