FAQs & Troubleshooting
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247 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3Replace Ink
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Connect your Brother machine to your mobile device via a wireless router or access point.
- 9After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 10No Ink Cartridge
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12What is Brother iPrint&Scan?
- 13I cannot make borderless prints.
- 14Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 15What driver package format is supported by my Linux distribution?
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18The printer status is Offline or Paused.
- 19I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 20I cannot print using my Brother machine on a wireless network (Windows)
- 21Easy Scan to E-mail
- 22Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25How do I know which side up my photo paper should be in the tray?
- 26Print using only the black ink cartridge when the Color cartridges have run out.
- 27Load envelopes
- 28I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 29How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 30Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 31Cannot Detect
- 32One or more of my colors are not printing (blank).
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Add your Brother machine with AirPrint (macOS)
- 35Cannot print after a Windows 10 update (June 2020)
- 36My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38"Offline" appears on the Status Monitor.
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 41Printing/ Scanning with a mobile device
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 44Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 45Install Starter Ink
- 46What is AirPrint?
- 47I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 48Unable to Scan AX
- 49Scan and save a document in PDF format for Windows (Scan to File)
- 50Improve poor print quality.