FAQs & Troubleshooting
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305 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 7Replace Parts
- 8The printer status is Offline or Paused.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Adjust color settings by using the custom setting in the printer driver
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 13Replace WT Box
- 14Jam Inside
- 15Replace Toner
- 16Turn the Toner Save mode on or off
- 17What is Brother iPrint&Scan?
- 18The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Can I print from or scan to Android™ Smartphone?
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 25Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 26Jam Rear
- 27I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 35I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37Document Jam
- 38Out of Memory
- 39Replace Belt
- 40Jam Tray 1 / Jam Tray 2
- 41Load paper in the paper tray
- 42Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 43Change the printer driver settings (Windows/macOS)
- 44Registration or Registration Failed.
- 45No Drum Unit
- 46What kind of memory can I use?
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48Can I print from DOS applications?
- 49What driver package format is supported by my Linux distribution?
- 50When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.