FAQs & Troubleshooting
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286 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2What is Brother iPrint&Scan?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 9I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 13Can I print from or scan to Android™ Smartphone?
- 14The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Scan from the Brother iPrint&Scan application using Windows Phone.
- 17I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 18I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 19The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 22I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 23Is my Brother machine compatible with Windows Vista?
- 24Colors are light or unclear on the whole page.
- 25The image is ghosted.
- 26Delete a network scanner entry. (Linux)
- 27Can I print on transparencies e.g. for overhead projectors?
- 28Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 30Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 31Can I use AirPrint with my Brother machine?
- 32Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 33How to identify your Operating System (OS).
- 34Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 35A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 36The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 37I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 38The error message "Print Unable 72" appears on the LCD. What should I do?
- 39How do I improve the color density? (Print Calibration)
- 40Which E-mail packages are compatible with ControlCenter3?
- 41How do I clear the message "Document Jam" from the LCD display?
- 42When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44Colored lines appear across the page.
- 45White lines or bands or ribbing appear across the page.
- 46How do I install additional memory?
- 47I'm using Macintosh. What is the PreScan option used for?
- 48Color around the edge of printing is incorrect.
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50What driver package format is supported by my Linux distribution?