FAQs & Troubleshooting
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287 Results
- 1What is Brother iPrint&Scan?
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3Is my Brother machine compatible with Windows Vista?
- 4Printouts have wrinkles.
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Replace the drum unit.
- 8Tips for copy/scanning and preventing document jams
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Can I print from or scan to Android™ Smartphone?
- 13Scan and save a document in PDF format (Scan to File)
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 15I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 16How do I clear the message "Document Jam" from the LCD display?
- 17How do I replace the waste toner box?
- 18My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 19I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 20How do I improve the color density? (Print Calibration)
- 21Which E-mail packages are compatible with ControlCenter3?
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24Adjust color settings by using the custom setting in the printer driver
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33White streaks or bands appear down the page.
- 34Colors are light or unclear on the whole page.
- 35Color around the edge of printing is incorrect.
- 36What driver package format is supported by my Linux distribution?
- 37Delete print jobs from the print queue.
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Can I print on transparencies e.g. for overhead projectors?
- 40Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 43Locate files scanned with ControlCenter3 (For Windows)
- 44The printer status is Offline or Paused.
- 45The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 46The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 47I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 48Printouts have toner scatter or toner stain.
- 49Colored lines appear across the page.
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)