FAQs & Troubleshooting
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- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10What driver package format is supported by my Linux distribution?
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13Scan and save a document in PDF format (Scan to File)
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 17The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 18Can I use AirPrint with my Brother machine?
- 19Can I print from or scan to Android™ Smartphone?
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 22Printouts are curled or wavy.
- 23Document Jam
- 24I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 25When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29Print on plain paper or bond paper from the Manual feed slot
- 30How to identify your Operating System (OS).
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Carry out calibration to improve the color density
- 33Which E-mail packages are compatible with ControlCenter3?
- 34When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 35Jam Rear
- 36Can I print from DOS applications?
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38What is Brother iPrint&Scan?
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40Change the printer driver settings (Windows/macOS)
- 41I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 42Jam Inside
- 43Jam Tray
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 46Turn the Toner Save Mode on or off.
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 49I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 50No Belt Unit