FAQs & Troubleshooting
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294 Results
- 1Duplex (two-sided) scan
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 7Drum Error (Drum!)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9The printer status is Offline or Paused.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Delete print jobs from the print queue.
- 12Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 13Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 14Can I print from DOS applications?
- 15What driver package format is supported by my Linux distribution?
- 16Replace Toner
- 17Is my Brother machine compatible with Windows Vista?
- 18Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 19Printing/ Scanning with a mobile device
- 20The print speed is slow.
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Jam Rear
- 23Replace Drum
- 24When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 25Turn the Toner Save mode on or off
- 26Page skewed
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 29Configure and use the Scan to Network feature (For Windows)
- 30Reduce printing noise
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 36Curled or wavy
- 37Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 38Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 39I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 40Scan Unable xx
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 43What is the recommended paper?
- 44Add your Brother machine with AirPrint (macOS)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 47Pre-Required Procedures (Linux)
- 48Scan a document using Brother iPrint&Scan. (macOS only)
- 49When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.