FAQs & Troubleshooting
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293 Results
- 1Duplex (two-sided) scan
- 2Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5Replace Drum
- 6Cartridge Error
- 7I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Drum Error (Drum!)
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Jam Duplex
- 14Curled or wavy
- 15Where do I find manuals for my Brother machine?
- 16Use the Universal Printer Driver for PCL
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 19Black toner marks across the page
- 20Replace Toner
- 21Replace Fuser
- 22What is the difference between the toner cartridge and the drum unit?
- 23Configure and use the Scan to FTP feature
- 24Printing/ Scanning with a mobile device
- 25Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 26White spots or black spots at 3.7 in. (94 mm) intervals
- 27Replace PF Kit xx
- 28Replace Laser
- 29The printer status is Offline or Paused.
- 30Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 35Make my copied images lighter or darker.
- 36Cover is Open
- 37Size Error DX
- 38Drum End Soon
- 39Clear vertical lines or streaks that appear in the copies I made
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 42Delete print jobs from the print queue.
- 43Configure and use the Scan to Network feature (For Windows)
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46What is AirPrint?
- 47I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 48I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 49Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 50Scan Unable xx