FAQs & Troubleshooting
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200 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Curled (video instructions available)
- 3Jam Rear
- 4Curled or wavy
- 5Replace Toner
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10Curled
- 11Page skewed
- 12Can I use AirPrint with my Brother machine?
- 13Check Connection
- 14How to identify your Operating System (OS).
- 15I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 16Can I print from or scan to Android™ Smartphone?
- 17Clean the paper pick-up roller (video instructions available)
- 18Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 19Cover is Open
- 20Size mismatch
- 21What kind of paper can I use?
- 22JAM TRAY 1
- 23Wrinkles or creases
- 24What is Toner Continue Mode?
- 25Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 26NO TONER
- 27Print on envelopes, labels, or thick paper from the manual feed slot.
- 28I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 29How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Poor fixing
- 32Black toner marks across the page
- 33White lines down the page
- 34What is the recommended paper?
- 35Ghost
- 36Hollow print
- 37Open the Control Panel (For Windows)
- 38How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40What driver package format is supported by my Linux distribution?
- 41When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 42Pre-Required Procedures (Linux)
- 43When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 47Scan a text document and convert it into a text file (For Windows)
- 48Scan a document and open the scanned image with a graphics application (For Windows)
- 49Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 50Scan Unable