FAQs & Troubleshooting
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294 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2Scan and save a document in PDF format (Scan to File)
- 3Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 4How can I print, fax, copy and scan using A3/Ledger size paper?
- 5One or more of my colors are not printing (blank). What can I do?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8What is Brother iPrint&Scan?
- 9Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Load paper in the paper tray
- 14When I print, the pages are smudged with ink. What should I do?
- 15The LCD displays an error code (number). What does it mean?
- 16Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18How do I load envelopes into my machine?
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 24I cannot make borderless prints.
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29I still receive the error message "Paper Jam" after I removed the jammed paper.
- 30How to identify your Operating System (OS).
- 31When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 32When I make copies, my Brother machine uses paper from the wrong tray. What can I do?
- 33I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 34I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 35When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37What driver package format is supported by my Linux distribution?
- 38The driver installation finished successfully but I cannot print. (Linux)
- 39Set up your Brother machine on a wireless network.
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42What is Ad-hoc mode?
- 43How do I load paper in paper tray#2?
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46Enable the Brother machine's network interface.
- 47Protect your Brother machine against unauthorised access over the network
- 48Delete print jobs from the print queue.
- 49Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 50Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.