FAQs & Troubleshooting
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242 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5What is the BRAdmin Professional software used for?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7How do I know which side up my photo paper should be in the tray?
- 8Scan and save a document in PDF format (Scan to File)
- 9I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 10Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 11When I print images, the quality is not good (Linux)
- 12I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 13I cannot make borderless prints.
- 14The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 15How do I clear Machine Error 46?
- 16Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 17I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 18I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 19Can third party ink be used to refill the ink cartridges?
- 20When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 21I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 22Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 23When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 24When I print, the pages are smudged with ink. What should I do?
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 27How do I load paper?
- 28When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 29Command List of brscan. (Linux)
- 30Important points for specifying the scan area (Linux)
- 31Uninstall Scan-key-tool. (Linux)
- 32I am sharing my Brother machine. I can print but cannot scan.
- 33I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 34When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 35I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 37When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 38Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 39I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 40My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42Delete a network scanner entry. (Linux)
- 43How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 44Print command (cupswrapper) (Linux)
- 45Pre-Required Procedures (Linux)
- 46Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 47Protect your Brother machine against unauthorised access over the network
- 48Open the Control Panel (For Windows)
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50How to identify your Operating System (OS).