FAQs & Troubleshooting
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241 Results
- 1I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 2What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 3When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5Where is the USB port on the machine?
- 6Can I print from or scan to Android™ Smartphone?
- 7The edge of glossy paper is smudged.
- 8How do I clear Machine Error 46?
- 9What driver package format is supported by my Linux distribution?
- 10I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 11When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 12When I print, the pages are smudged with ink. What should I do?
- 13I'm using Macintosh. What is the PreScan option used for?
- 14Uninstall printer drivers (Linux)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Delete print jobs from the print queue.
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19How do I know which side up my photo paper should be in the tray?
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 22I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 23I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 24I cannot feed the paper from the Photo Paper Tray.
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 27The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 28Uninstall the drivers (Windows)
- 29Why can't I print when an ink cartridge is empty?
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31When I print images, the quality is not good (Linux)
- 32Command List of brscan. (Linux)
- 33Print command (cupswrapper) (Linux)
- 34The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 35The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37The downloaded driver's name is different from my machine's name. (Linux)
- 38I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 39I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 40When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 41Important points for specifying the scan area (Linux)
- 42I am unable to print from a client PC to a printer on a print server. (Linux)
- 43Firewall port requirements of the Scan Key Tool (Linux)
- 44Pre-Required Procedures (Linux)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Open the Control Panel (For Windows)
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48Locate files scanned with ControlCenter2 (For Macintosh)
- 49I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 50Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?