FAQs & Troubleshooting
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257 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Load paper in the paper tray
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10How do I load envelopes into my machine?
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 15I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Can I print from or scan to Android™ Smartphone?
- 18What driver package format is supported by my Linux distribution?
- 19How do I know which side up my photo paper should be in the tray?
- 20Is my Brother machine compatible with Windows Vista?
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22Where is the USB port on the machine?
- 23I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 28Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 29Load photo paper into my machine.
- 30Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 31The printer status is Offline or Paused.
- 32Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 33Protect your Brother machine against unauthorised access over the network
- 34I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 35Change the printer driver settings (Windows/macOS)
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 38I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42Print using only the black ink cartridge when the Color cartridges have run out.
- 43When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Scan from the Brother iPrint&Scan application using Windows Phone.
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48Print a web page from iPrint&Scan when using an Android™ mobile device.
- 49Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 50Can I use AirPrint with my Brother machine?