FAQs & Troubleshooting
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215 Results
- 1When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 2Delete print jobs from the print queue.
- 3Can I use AirPrint with my Brother machine?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 6The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 7One or more of my colors are not printing (blank). What can I do?
- 8Replace Ink
- 9I cannot scan when using SELinux (Security-Enhanced Linux)
- 10Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 14The driver installation finished successfully but I cannot print. (Linux)
- 15Pre-Required Procedures (Linux)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19I cannot remove red-eye.
- 20Can third party ink be used to refill the ink cartridges?
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22Command List of brscan. (Linux)
- 23Important points for specifying the scan area (Linux)
- 24Configure scan settings without administrator privileges (Linux)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26I cannot make borderless prints.
- 27Can I print from or scan to Android™ Smartphone?
- 28Scan and save a document in PDF format (Scan to File)
- 29Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 30I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 31How do I make copies using my Brother machine?
- 32Print using only the black ink cartridge when the Color cartridges have run out.
- 33Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 34Paper Jam
- 35Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 36Where do I find manuals for my Brother machine?
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 39I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 40Configure and use the Scan Key Tool (Linux)
- 41Uninstall the scanner driver. (Linux)
- 42I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 43I am unable to print from a client PC to a printer on a print server. (Linux)
- 44I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 45To install the printer driver easily using a tool. (Linux)
- 46I want to print using CUPS while keeping SELinux enabled. (Linux)
- 47Uninstall printer drivers (Linux)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Check the firmware version.