FAQs & Troubleshooting
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199 Results
- 1How do I load paper?
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Where is the USB port on the machine?
- 4What driver package format is supported by my Linux distribution?
- 5How to identify your Operating System (OS).
- 6Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 7Pre-Required Procedures (Linux)
- 8Scan and save a document in PDF format (Scan to File)
- 9When I print, the pages are smudged with ink. What should I do?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Can I use AirPrint with my Brother machine?
- 12Why can't I print when an ink cartridge is empty?
- 13I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 14I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 15Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 16All print jobs are aborted and nothing is printed. (Linux)
- 17Locate files scanned with ControlCenter3 (For Windows)
- 18The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 21Why is it necessary for my machine to go through regular cleaning cycles?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23When I print images, the quality is not good (Linux)
- 24Print command (cupswrapper) (Linux)
- 25I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 26Open the Status Monitor
- 27The edge of glossy paper is smudged.
- 28Change the printer driver settings (Windows/macOS)
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 31Can I print using only the black ink cartridge when the Color cartridges have run out?
- 32How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 33I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 34Is my Brother machine compatible with Windows Vista?
- 35When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 36How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 37Set the date and time
- 38I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 39Cannot print after a Windows 10 update (June 2020)
- 40I am unable to print from a client PC to a printer on a print server. (Linux)
- 41Uninstall printer drivers (Linux)
- 42Check the firmware version.
- 43Open the "Scanners and Cameras" and Properties.
- 44I cannot make borderless prints.
- 45A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 46The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49I cannot print from my computer via USB.
- 50How do I know which side up my photo paper should be in the tray?