FAQs & Troubleshooting
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197 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3What driver package format is supported by my Linux distribution?
- 4Scan and save a document in PDF format (Scan to File)
- 5Locate files scanned with ControlCenter2 (For Macintosh)
- 6One or more of my colors are not printing (blank). What can I do?
- 7When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 8Change the printer driver settings (Windows/macOS)
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10I'm using Macintosh. What is the PreScan option used for?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12How do I know which side up my photo paper should be in the tray?
- 13Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 14Is my Brother machine compatible with third party print servers?
- 15How do I clear Machine Error 46?
- 16I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17Which E-mail packages are compatible with ControlCenter3?
- 18How do I clear the message "PAPER JAM" from the display?
- 19I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 20Uninstall printer drivers (Linux)
- 21Install the built-in drivers (For Windows 8 and Windows 10)
- 22In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 23The LCD displays an error code (number). What does it mean?
- 24Can I print from or scan to Android™ Smartphone?
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 27Where can I get FaceFilter Studio and what can I do with this application?
- 28When I print, the pages are smudged with ink. What should I do?
- 29How do I clean the Scanner to improve the copy quality?
- 30Is there a way to view how much ink is remaining?
- 31I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 32I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 33I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 34Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 35I'm unable to access the memory (media) card in the media slot. What can I do?
- 36When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 37Uninstall the scanner driver. (Linux)
- 38How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 39Firewall port requirements of the Scan Key Tool (Linux)
- 40The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 43I cannot remove red-eye.
- 44I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 45Can third party ink be used to refill the ink cartridges?
- 46Where is the USB port on the machine?
- 47I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 48I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 49Where do I find manuals for my Brother machine?
- 50Why do the color ink cartridges run out of ink even though I never or rarely print in color?