FAQs & Troubleshooting
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207 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Can I print from or scan to Android™ Smartphone?
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 8What driver package format is supported by my Linux distribution?
- 9Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 10How do I load paper?
- 11Pre-Required Procedures (Linux)
- 12Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 15I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 16When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 17Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 18When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 19When I print, the pages are smudged with ink. What should I do?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21Windows 7 Support Information
- 22Is there any way to reduce Ink consumption?
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24Change the printer driver settings (Windows/macOS)
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26Can I print using only the black ink cartridge when the Color cartridges have run out?
- 27I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 28Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 29I cannot feed the paper from the Photo Paper Tray.
- 30Can third party ink be used to refill the ink cartridges?
- 31One or more of my colors are not printing (blank). What can I do?
- 32"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 33Where is the USB port on the machine?
- 34How do I re-install the drivers?
- 35I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 36I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38How do I print envelopes?
- 39I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 40I want to print using CUPS while keeping SELinux enabled. (Linux)
- 41Open the "Scanners and Cameras" and Properties.
- 42The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 43I cannot print from my computer via USB.
- 44My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 45Scan and save a document in PDF format (Scan to File)
- 46I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 47I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 48Why is it necessary for my machine to go through regular cleaning cycles?
- 49Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)