FAQs & Troubleshooting
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130 Results
- 1Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2Turn the Toner Save mode on or off
- 3Replace Drum
- 4Cover is Open
- 5Replace Toner
- 6Cartridge Error
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9Jam Tray
- 10Unable to Scan / Scan Unable
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12No Paper
- 13I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 14The printer status is Offline or Paused.
- 15Jam Inside
- 16How to identify your Operating System (OS).
- 17No Toner
- 18Clean the Drum Unit.
- 19What driver package format is supported by my Linux distribution?
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21No Drum
- 22Toner Low
- 23Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 24"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Delete print jobs from the print queue.
- 27Out of Memory
- 28Black lines down the page
- 29I cannot print from my computer via USB.
- 30"Offline" appears on the Status Monitor.
- 31Drum !
- 32Drum End Soon
- 33Where can I download Brother iPrint&Scan application for Mac?
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 36Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 37Clean the corona wire of the drum unit.
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 40Print Unable or Print Unable XX
- 41TONER ENDED
- 42Can I print from or scan to Android™ Smartphone?
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 47Fuser Error or Self-Diagnostic
- 48What is Toner Continue Mode?
- 49Change the printer driver settings (Windows/macOS)
- 50Wrong Paper Type