FAQs & Troubleshooting
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129 Results
- 1Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2Turn the Toner Save mode on or off
- 3Replace Drum
- 4Replace Toner
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6How to identify your Operating System (OS).
- 7No Drum
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9No Toner
- 10Cover is Open
- 11No Paper
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Cartridge Error
- 14Clean the Drum Unit.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The printer status is Offline or Paused.
- 17Jam Inside
- 18Jam Tray
- 19Black lines down the page
- 20"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 21I cannot print from my computer via USB.
- 22Drum End Soon
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 25Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 26"Offline" appears on the Status Monitor.
- 27How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 28TONER ENDED
- 29Wrong Paper Type
- 30Toner Low
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 33Can I print from or scan to Android™ Smartphone?
- 34I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 38Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 39Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 40Fuser Error or Self-Diagnostic
- 41Out of Memory
- 42When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46Command List of brscan. (Linux)
- 47Print command (cupswrapper) (Linux)
- 48When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 49Can I use AirPrint with my Brother machine?
- 50What is Toner Continue Mode?