FAQs & Troubleshooting
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195 Results
- 1How do I load paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4How to identify your Operating System (OS).
- 5How do I load 10 x 15 Glossy paper into my machine?
- 6Install the built-in drivers (For Windows 8 and Windows 10)
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9How do I clear the message "PAPER JAM" from the display?
- 10Delete print jobs from the print queue.
- 11Change the printer driver settings (Windows/macOS)
- 12How do I know which side up my photo paper should be in the tray?
- 13One or more of my colors are not printing (blank). What can I do?
- 14The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 15Can I use AirPrint with my Brother machine?
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18Where is the USB port on the machine?
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22Can I print from or scan to Android™ Smartphone?
- 23Scan a document in Mac OS X 10.6.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Locate files scanned with ControlCenter3 (For Windows)
- 26The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 27The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 28Where can I get FaceFilter Studio and what can I do with this application?
- 29Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 30I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 31Black Ink is still wet after printing on Glossy Paper (For PC Printing). What can I do?
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 34Open the Control Panel (For Windows)
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36How do I clear Machine Error 46?
- 37Scan and save a document in PDF format (Scan to File)
- 38When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 39Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 40I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 41Is my Brother machine compatible with Windows Vista?
- 42When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 43Glossy Paper does not feed correctly. What can I do?
- 44Uninstall the drivers. (Mac OS X 10.5)
- 45What is MFL-Pro Suite Software?
- 46Why can't I print when an ink cartridge is empty?
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 49I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 50I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)