FAQs & Troubleshooting
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194 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3How do I know which side up my photo paper should be in the tray?
- 4When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 5Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7How do I load paper?
- 8"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 9I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 10Install the built-in drivers (For Windows 8 and Windows 10)
- 11I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 12When I print, the pages are smudged with ink. What should I do?
- 13How do I clear the message "PAPER JAM" from the display?
- 14How do I load 10 x 15 Glossy paper into my machine?
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16Is my Brother machine compatible with Windows Vista?
- 17Can third party ink be used to refill the ink cartridges?
- 18When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 19I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 20I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Delete print jobs from the print queue.
- 25Can I print from or scan to Android™ Smartphone?
- 26The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 27The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 28My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Scan and save a document in PDF format (Scan to File)
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Where can I get FaceFilter Studio and what can I do with this application?
- 33When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 34Improve poor print quality.
- 35What is MFL-Pro Suite Software?
- 36Why can't I print when an ink cartridge is empty?
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38Windows 10 Support Information
- 39I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 40When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 41The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 42The downloaded driver's name is different from my machine's name. (Linux)
- 43I installed scan-key-tool, but it does not work. (Linux)
- 44Pre-Required Procedures (Linux)
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47The edge of glossy paper is smudged.
- 48How do I clear Machine Error 46?
- 49I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 50When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.