FAQs & Troubleshooting
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208 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 5Can I print from or scan to Android™ Smartphone?
- 6I cannot find some option in the Printing preferences. (For Windows)
- 7How to identify your Operating System (OS).
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11What driver package format is supported by my Linux distribution?
- 12Pre-Required Procedures (Linux)
- 13Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 14Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17Locate files scanned with ControlCenter3 (For Windows)
- 18The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Which E-mail packages are compatible with ControlCenter3?
- 21I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23The driver installation finished successfully but I cannot print. (Linux)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Delete print jobs from the print queue.
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29Can I use AirPrint with my Brother machine?
- 30Locate files scanned with ControlCenter2 (For Macintosh)
- 31The printer status is Offline or Paused.
- 32I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 34Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 35Scan a document from a Windows XP application
- 36When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 37Where is the USB port on the machine?
- 38Paper Jam
- 39Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41How do I load envelopes into my machine?
- 42I'm using Macintosh. What is the PreScan option used for?
- 43When I print images, the quality is not good (Linux)
- 44To install the printer driver easily using a tool. (Linux)
- 45I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 46Configure and use the Scan Key Tool (Linux)
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48Delete a network scanner entry. (Linux)
- 49Print command (cupswrapper) (Linux)
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)