FAQs & Troubleshooting
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190 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Can I use AirPrint with my Brother machine?
- 4When I print, the pages are smudged with ink. What should I do?
- 5How do I know which side up my photo paper should be in the tray?
- 6How do I load 10 x 15 Glossy paper into my machine?
- 7Configure the Scan to Email Feature (Linux)
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Delete print jobs from the print queue.
- 12How to identify your Operating System (OS).
- 13Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 14Is my Brother machine compatible with Windows Vista?
- 15I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 18The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 19I cannot install the driver when using the Driver Install Tool. (Linux)
- 20I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 21The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 22When I print images, the quality is not good (Linux)
- 23The downloaded driver's name is different from my machine's name. (Linux)
- 24I cannot scan when using SELinux (Security-Enhanced Linux)
- 25Uninstall Scan-key-tool. (Linux)
- 26Uninstall printer drivers (Linux)
- 27Locate files scanned with ControlCenter2 (For Macintosh)
- 28Locate files scanned with ControlCenter3 (For Windows)
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 32I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 34Can third party ink be used to refill the ink cartridges?
- 35Why is it necessary for my machine to go through regular cleaning cycles?
- 36When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 37Where is the USB port on the machine?
- 38Set the date and time
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40What driver package format is supported by my Linux distribution?
- 41Paper size settings are unavailable when I print from OpenOffice (Linux)
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 45When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 46Important points for specifying the scan area (Linux)
- 47Print command (cupswrapper) (Linux)
- 48Open the Control Panel (For Windows)
- 49The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 50Can I print from or scan to Android™ Smartphone?