FAQs & Troubleshooting
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208 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 3Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 4Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 5When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7To install the printer driver easily using a tool. (Linux)
- 8Delete print jobs from the print queue.
- 9The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 10Can I print using only the black ink cartridge when the Color cartridges have run out?
- 11When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 13I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 14Firewall port requirements of the Scan Key Tool (Linux)
- 15Pre-Required Procedures (Linux)
- 16ControlCenter3 displays a blank screen at startup (Windows)
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 20Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 21I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 23Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 24How do I clear the message "MFC is Busy" or "Connect Failure"?
- 25How can I improve poor print quality?
- 26When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 27I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 28When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 29Open the Control Panel (For Windows)
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 32Why is it necessary for my machine to go through regular cleaning cycles?
- 33I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 34Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 35I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 38The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 39How to identify your Operating System (OS).
- 40The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 41The edge of glossy paper is smudged.
- 42I cannot print from my computer via USB.
- 43Change the printer driver settings (Windows/macOS)
- 44The printer status is Offline or Paused.
- 45How do I clear Machine Error 46?
- 46I cannot scan via USB. (Mac OS X)
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 49Can third party ink be used to refill the ink cartridges?
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?