FAQs & Troubleshooting
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236 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 3Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 4Can I print from or scan to Android™ Smartphone?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8How to identify your Operating System (OS).
- 9When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11Scan and save a document in PDF format (Scan to File)
- 12I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 15When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20Which E-mail packages are compatible with ControlCenter3?
- 21I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 22When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 24I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 26How can I re-install the drivers?
- 27I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 28I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 29Cannot print after a Windows 10 update (June 2020)
- 30Delete a network scanner entry. (Linux)
- 31Pre-Required Procedures (Linux)
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 35When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 36I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 37PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 38Can third party ink be used to refill the ink cartridges?
- 39When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 40After I installed Sun JavaVM, some applications will not work correctly.
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 43Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 44I'm unable to access the memory (media) card in the media slot. What can I do?
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 47When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 48Open the "Scanners and Cameras" and Properties.
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50Does NC-2200w work with Windows Vista?