FAQs & Troubleshooting
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233 Results
- 1When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 2Which E-mail packages are compatible with ControlCenter3?
- 3What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9Scan a document in Mac OS X 10.6.
- 10The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 11Scan and save a document in PDF format (Scan to File)
- 12I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 14I'm using Windows®. The network scanning feature was working after I installed the driver but no longer works. What can I do?
- 15When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 16I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 17Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 18Change the printer driver settings (Windows/macOS)
- 19Is my Brother machine compatible with third party print servers?
- 20I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 21When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 22One or more of my colors are not printing (blank). What can I do?
- 23"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 24How do I program the date and time?
- 25The LCD displays an error code (number). What does it mean?
- 26I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 27What is MFL-Pro Suite Software (Multi-Function Link Pro Suite)?
- 28While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 31All print jobs are aborted and nothing is printed. (Linux)
- 32What is the Network Shared printing?
- 33Can I print from or scan to Android™ Smartphone?
- 34Check the IP addresses of your PC and the Brother machine
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 37I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 38Configure and use the Scan Key Tool (Linux)
- 39Cannot print after a Windows 10 update (June 2020)
- 40I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 41Command List of brscan. (Linux)
- 42Windows 10 Support Information
- 43Open the "Scanners and Cameras" and Properties.
- 44How to identify your Operating System (OS).
- 45Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 46Functions supported in the Windows 7 built-in drivers
- 47My machine does regular cleaning cycles in the night. How can I correct this?
- 48I cannot scan via USB. (Mac OS X)
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?