FAQs & Troubleshooting
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Latest |
52 Results
- 119/08/2024What Android™ mobile application can I use?
- 219/08/2024What iOS mobile application can I use?
- 323/07/2024I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 422/03/2024Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows)
- 509/01/2024How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.10 or later)
- 618/10/2023I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 718/10/2023How to open the Devices and Printers window
- 818/10/2023How do I uninstall the printer driver?
- 918/10/2023How to identify your Operating System (OS) for Windows or Mac
- 1018/10/2023Printing is not possible. (USB connection)
- 1104/07/2023How do I type symbols?
- 1212/04/2023Where can I find my Brother printer's serial number?
- 1322/11/2022The printed label contains blank horizontal lines.
- 1428/10/2022I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows)
- 1513/10/2022Where can I download the latest P-touch Editor for Mac?
- 1608/07/2022How do I initialize and clear the printer to factory default settings?
- 1728/06/2022How to install Brother software on a computer not connected to the Internet
- 1823/06/2022How do I connect the printer to my computer using a USB cable?
- 1912/04/2022How do I connect the printer to my mobile device via Bluetooth®?
- 2012/04/2022How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 2131/03/2022How to delete the registry information and files related to the printer driver
- 2222/03/2022I cannot print via Bluetooth® (for Windows)
- 2322/03/2022How to identify the printer's firmware version
- 2422/03/2022How do I change the style to italics?
- 2522/03/2022How do I print vertically?
- 2622/03/2022How do I create a small label?
- 2722/03/2022How do I make a label with a barcode?
- 2822/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 2922/03/2022How can I change the text settings line by line?
- 3022/03/2022My label is not cut automatically after printed.
- 3122/03/2022I cannot read the display clearly (the screen is too light or dark).
- 3222/03/2022How do I eliminate the margin from the start or end of my label when printing?
- 3322/03/2022How do I change the label length?
- 3422/03/2022How do I change the Language setting of the printer?
- 3522/03/2022How do I type accented characters?
- 3622/03/2022Why doesn't my printer turn on when the Power key is pressed?
- 3722/03/2022When the label is printed, there is too much margin on both sides of the text.
- 3822/03/2022When I push the print button, the error message "TEXT TOO HIGH!" / "Text Too High!" / "Text too large!" appears on the LCD.
- 3922/03/2022The label is not printed even though I pressed the print key.
- 4015/03/2022I can no longer print from my computer, even though I was able to print previously.
- 4123/12/2020Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 4212/06/2020The tape got jammed or stuck in the printer.
- 4331/03/2020How do I print multiple lines and how many lines can I print?
- 4427/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 4511/12/2019Can TZ tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 4611/12/2019Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 4729/11/2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 4816/11/2018How to use Numbering function
- 4916/11/2018The screen ‘locks’, or the printer does not respond normally.
- 5016/11/2018How do I change the size of characters?