FAQs & Troubleshooting
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111 Results
- 1How do I initialize and clear the printer to factory default settings?
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4Printing is not possible. (P-touch Editor5.3 for Mac)
- 5Where can I download the latest P-touch Editor for Mac?
- 6How to identify the printer's firmware version
- 7How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 8I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 9Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 10How do I create a small label?
- 11How do I change the style to italics?
- 12I get an error message and cannot update the firmware. (Windows 10 or later)
- 13Where can I find my Brother printer's serial number?
- 14When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 15How to identify your Operating System (OS) for Windows or Mac
- 16How do I change the size of characters?
- 17The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 18The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 19I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows)
- 20I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 21The top and base layers of the laminated tape are misaligned.
- 22I connected multiple printers of the same model to one computer but can only print from one of them.
- 23How do I change the Language setting of the printer?
- 24How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 25The screen ‘locks’, or the printer does not respond normally.
- 26When I make a label with barcode, the error message "Check # of Digits Entered !" appears on the LCD.
- 27What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 28How do I eliminate the margin from the start or end of my label when printing?
- 29How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 30Printing is not possible. (USB connection)
- 31I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 32Can my printer use TZ/TZe tapes?
- 33How to install Brother software on a computer not connected to the Internet
- 34I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 35How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 36How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 37How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 38"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 39I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 40The fabric tape became detached after washing.
- 41How do I uninstall the printer driver?
- 42The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 43How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 44How do I type accented characters?
- 45How can I use the Sequential Numbering function? (P-touch Editor 5.1 for Mac)
- 46When I press the print key, the power turns off.
- 47How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 48How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 49Why does my machine display "TEXT TOO LONG!" when I press the print key?
- 50The display remains blank after the power is turned on.