FAQs & Troubleshooting
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108 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2Configuring frequently-used scan settings on your Brother machine.
- 3How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6Can not scan a long document.
- 7The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 8Configuring frequently-used scan settings on your computer.
- 9Replace Pick up roller
- 10How to identify your Operating System (OS).
- 11Your Scanner Cannot Be Detected on the Network During Installation
- 12Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 15Document Jam
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Duplex (two-sided) scan
- 18Changing scan settings in ControlCenter.
- 19Unable to Scan XX
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24What is Brother iPrint&Scan?
- 25Can I print from or scan to Android™ Smartphone?
- 26When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 27Reset the Scheduled maintenance counter
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 30Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 31When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 32"Multifeed detection" or "Multifeed Detection Error"
- 33The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 34Scan and save documents to the Android™ mobile devices using my Brother machine.
- 35The LCD displays an error code when I use Web icon (Brother Web Connect).
- 36Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 39Check the firmware version.
- 40Open the "Scanners and Cameras" and Properties.
- 41Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 42Reset the network settings to the factory default.
- 43Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 44A gray line or margin appears on the side of the scanned document.
- 45Scan error due to length, reduce length
- 46Load Documents
- 47Card Jam
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49Unusable Device
- 50Check your machine's IP Address or Node Name