FAQs & Troubleshooting
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105 Results
- 1How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 2Easy Scan to E-mail
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 6Document Jam/ Too Long
- 7I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 8"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Changing scan settings in ControlCenter.
- 11Reset the network settings to the factory default.
- 12Configuring frequently-used scan settings on your computer.
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15Multifeed
- 16Replace Roller
- 17Can I print from or scan to Android™ Smartphone?
- 18Unusable Device
- 19Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 20Verify the Brother machine connected to the Wired Network (For Macintosh)
- 21I cannot scan from my computer via network. (For Windows)
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23What is Brother iPrint&Scan?
- 24Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 25Unable to Scan XX
- 26Discover the MAC address of the Brother network card
- 27Cover is Open
- 28What type(s) of connections can I use with my Brother machine and a wireless network?
- 29Verify the Brother machine connected to the Wireless Network (For Windows)
- 30Printing/ Scanning with a mobile device
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 33On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35Replace Parts
- 36What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 37What driver package format is supported by my Linux distribution?
- 38I get a TS error when trying to scan on a wireless network.
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 41Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 42Scanning with the Cloud
- 43Paper suitable for scanning
- 44I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 45I cannot connect my machine to the wireless network.
- 46Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 47I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 48Command List of brscan. (Linux)
- 49Delete a network scanner entry. (Linux)
- 50Important points for specifying the scan area (Linux)