FAQs & Troubleshooting
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105 Results
- 1Easy Scan to E-mail
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4What is Brother iPrint&Scan?
- 5How to identify your Operating System (OS).
- 6Configuring frequently-used scan settings on your computer.
- 7Can I print from or scan to Android™ Smartphone?
- 8Replace Parts
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 11Duplex (two-sided) scan
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 14I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 15I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 16Reset the network settings to the factory default.
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18Multifeed
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21Unusable Device
- 22What driver package format is supported by my Linux distribution?
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 25When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 26Paper suitable for scanning
- 27Replace Pad
- 28Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 29Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 30On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 31"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34The LCD displays an error code when I use Web icon (Brother Web Connect).
- 35I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 36What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 37Document Jam/ Too Long
- 38The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40Changing scan settings in ControlCenter.
- 41Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 42What is Brother Web Connect?
- 43Unable to Scan XX
- 44I cannot scan from my computer via network. (For Macintosh)
- 45I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 46Cover is Open
- 47Verify the Brother machine connected to the Wired Network (For Macintosh)
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49Windows 10 Support Information
- 50The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.