FAQs & Troubleshooting
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- 1Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 2Multifeed
- 3Replace Parts
- 4Clean the scanner
- 5How to identify your Operating System (OS).
- 6Configuring frequently-used scan settings on your computer.
- 7The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9Clean the Pick-up Roller
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 12When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 16Duplex (two-sided) scan
- 17Can I scan to an Android™ Smartphone?
- 18Document Jam
- 19Install Presto!® BizCard® onto Windows 10.
- 20Changing scan settings in ControlCenter.
- 21Load Documents
- 22How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Open the Control Panel (For Windows)
- 25My Brother machine sound level is high while scanning documents.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Cover is Open
- 28Uninstall the Brother Software and Drivers (Windows)
- 29"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 30Install PaperPort™ 12SE onto Windows 10.
- 31Windows 10 Support Information
- 32Clean the Separation Pad
- 33Scan and save a document in PDF format for Windows (Scan to File)
- 34Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 35Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 36Scan a document in Windows 8 and Windows 10.
- 37"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 40I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Check the firmware version.
- 43Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 44Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 47How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 48Machine Error
- 49Open the "Scanners and Cameras" and Properties.
- 50Paper suitable for scanning