FAQs & Troubleshooting
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60 Results
- 1Multifeed
- 2Replace Roller
- 3Document Jam
- 4Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5Duplex (two-sided) scan
- 6Replace Parts
- 7How to identify your Operating System (OS).
- 8Out of Memory
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13Cover is Open
- 14Clean the scanner
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Configuring frequently-used scan settings on your computer.
- 17When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 18Can I scan to an Android™ Smartphone?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 21I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 22Machine Error
- 23Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 24Load Documents
- 25Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 26Paper suitable for scanning
- 27Unusable Device
- 28"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30Clean the Separation Pad
- 31Replace Pad
- 32I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 33Clean the Pick-up Roller
- 34What do the LED indications mean?
- 35Uninstall the Brother Software and Drivers (Windows)
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Windows 10 Support Information
- 40Changing scan settings in ControlCenter.
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 43Scan Unable
- 44When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 45Install PaperPort™ 12SE onto Windows 10.
- 46Check the firmware version.
- 47Open the Control Panel (For Windows)
- 48Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 49How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 50Open the "Scanners and Cameras" and Properties.