FAQs & Troubleshooting
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110 Results
- 1Easy Scan to E-mail
- 2TWAIN errors appear when starting to scan. (Macintosh)
- 3No Profile set
- 4Printing/ Scanning with a mobile device
- 5Replace Pad
- 6Card Jam
- 7Registration Failed (Shortcut)
- 8What is Brother Web Connect?
- 9Unable to Scan XX
- 10How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 11Hub is Unusable (Other Error)
- 12Can not scan a long document.
- 13I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 14Reset the network settings to the factory default.
- 15How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 16Do not insert card
- 17USB Write-protected
- 18Shortcuts Full
- 19Sending Error (Scan to FTP)
- 20What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 21Install Presto!® BizCard® onto Windows 10.
- 22Configuring frequently-used scan settings on your computer.
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24TWAIN or WIA errors appear when starting to scan. (Windows)
- 25The scanned image is skewed.
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Replace Roller
- 28Document Jam
- 29Uninstall Scan-key-tool. (Linux)
- 30"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 31I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33The scan speed is too slow.
- 34How to identify your Operating System (OS).
- 35The LCD displays an error code when I use Web icon (Brother Web Connect).
- 36Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 37Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 38Uninstall the scanner driver. (Linux)
- 39Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 40Windows 10 Support Information
- 41The Brother software cannot be installed.
- 42Cannot save the settings in Remote Setup or Web Based Management.
- 43A plastic card error occurs.
- 44Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 45Cannot start Remote Setup.
- 46The machine is in Sleep Mode (power save mode).
- 47The machine is in Offline Mode.
- 48Colors in the scanned image are dark.
- 49My scanned image is missing.
- 50Multifeed