FAQs & Troubleshooting
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101 Results
- 1What is Brother iPrint&Scan?
- 2Replace Roller
- 3Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4Scan from the Brother iPrint&Scan application using Windows Phone.
- 5Can not scan a long document.
- 6Replace Pad
- 7Replace Parts
- 8Document Jam
- 9The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 10The document was not fed.
- 11What driver package format is supported by my Linux distribution?
- 12I cannot start ControlCenter.
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14My Brother machine doesn't feed a card for scanning.
- 15TWAIN errors appear when starting to scan. (Macintosh)
- 16What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17Sending Error (Scan to FTP)
- 18Server Time Out (Scan to FTP)
- 19Paper suitable for scanning
- 20How to identify your Operating System (OS).
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22USB Hub Not Supported (Scan to USB) or Other Error
- 23OCR does not work.
- 24Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 25Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 26Can I print from or scan to Android™ Smartphone?
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28What do the LED indications mean?
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30Load Documents
- 31USB Flash Drive is Full (Scan to USB)
- 32The scan speed is too slow.
- 33Cover is Open
- 34Configuring frequently-used scan settings on your computer.
- 35A plastic card error occurs.
- 36Uninstall the Brother Software and Drivers (Windows)
- 37"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 40Plastic Card Jam
- 41Unusable Device (Other Error)
- 42Cannot start Remote Setup.
- 43Unable to Scan XX
- 44Reset the network settings to the factory default.
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46Delete a network scanner entry. (Linux)
- 47Other Error (Other Error)
- 48Install PaperPort™ 12SE onto Windows 10.
- 49Install Presto!® BizCard® onto Windows 10.
- 50The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).