FAQs & Troubleshooting
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101 Results
- 1Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 2Replace Parts
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Replace Pad
- 5Cover is Open
- 6TWAIN errors appear when starting to scan. (Macintosh)
- 7Delete a network scanner entry. (Linux)
- 8Paper suitable for scanning
- 9The document was not fed.
- 10Can not scan a long document.
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Plastic Card Jam
- 13Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 14Install PaperPort™ 12SE onto Windows 10.
- 15Install Presto!® BizCard® onto Windows 10.
- 16A plastic card error occurs.
- 17Replace Roller
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 20Document Jam
- 21Check your machine's IP Address or Node Name
- 22Pre-Required Procedures (Linux)
- 23Cannot start Remote Setup.
- 24Uninstall the Brother Software and Drivers (Windows)
- 25What driver package format is supported by my Linux distribution?
- 26"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 29Load Documents
- 30The machine pauses for about 3 seconds between each page when scanning.
- 31USB Flash Drive is Full (Scan to USB)
- 32What is Brother iPrint&Scan?
- 33Vertical lines are seen in the scanned image.
- 34How to identify your Operating System (OS).
- 35I cannot start ControlCenter.
- 36Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 37Configure the Scan to Email Feature (Linux)
- 38I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40A page that is not a blank page is skipped.
- 41My Brother machine doesn't feed a card for scanning.
- 42TWAIN or WIA errors appear when starting to scan. (Windows)
- 43The scanned image is skewed.
- 44OCR does not work.
- 45Printing/ Scanning with a mobile device
- 46What do the LED indications mean?
- 47Scan using XSane or GIMP (Linux)
- 48Important points for specifying the scan area (Linux)
- 49Uninstall Scan-key-tool. (Linux)
- 50Windows 10 Support Information