FAQs & Troubleshooting
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106 Results
- 1How do I transfer label or slip templates?
- 2Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 4How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 5While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 6The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 9The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 10The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 11How to delete the registry information and files related to the printer driver
- 12(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 13When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 14Printing is not possible. (P-touch Editor 5.0 for Mac)
- 15I cannot find the template files. (P-touch Editor 3.x for Mac)
- 16How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 17I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 18Where can I find my Brother printer's serial number?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 21P-touch Editor crashes when I open it on my Mac.
- 22I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 23The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 24How to open the Devices and Printers window
- 25How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 26"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 27Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 28Can I directly operate my printer from a self-developed application software and print a label?
- 29I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 30The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 31Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 32(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 33I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 34(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 35(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 36How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 37How to identify your Operating System (OS) for Windows or Mac
- 38How can I use the Sequential Numbering function? (P-touch Editor 5.1 for Mac)
- 39How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 40How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 41I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 42I want to print without excess tape before the label.
- 43How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 44How do I print vertical text? (P-touch Editor 5.x for Windows)
- 45(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 46How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 47The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 48How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 49My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 50Can my printer use TZ/TZe tapes?