FAQs & Troubleshooting
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- 1The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 2The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 3How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 4How to identify your Operating System (OS) for Windows or Mac
- 5How do I create name badges by joining "First Name" and "Last Name" fields together?
- 6The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 7How to open the Devices and Printers window
- 8How do I uninstall the printer driver?
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10Why doesn't my machine turn on when Power key is pressed?
- 11Where can I find my Brother printer's serial number?
- 12What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 13When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 14How do I print multiple lines and how many lines can I print?
- 15How do I change the size of the characters?
- 16Printing is not possible. (USB connection)
- 17How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 18"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 19Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 20The fabric tape became detached after washing.
- 21Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 22Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 23The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 24The top and base layers of the laminated tape are misaligned.
- 25How to delete the registry information and files related to the printer driver
- 26How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 27How do I print vertically?
- 28The driver downloaded from the website cannot be installed.
- 29How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 30I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 31I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 32How do I print vertical text? (P-touch Editor 5.0 for Windows)
- 33How do I print the inserted image maintaining its original size?
- 34How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 35What does the error message "CHR SIZE AUTO?" on the display mean?
- 36I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 37Can my printer use TZ/TZe tapes?
- 38P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 39How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 40How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 41Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 42The tape got jammed or stuck in the printer.
- 43I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 44Can I directly operate my printer from a self-developed application software and print a label?
- 45The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 46How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 47I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 48The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 49Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 50What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)