FAQs & Troubleshooting
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- 1How do I type an uppercase letter?
- 2How do I transfer label or slip templates?
- 3What type of barcodes can be printed with the P-touch machine?
- 4Printing is not possible. (USB connection)
- 5Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 6The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 7When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 8How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 9How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 10Can my printer use TZ/TZe tapes?
- 11P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 12How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 13Can I directly operate my printer from a self-developed application software and print a label?
- 14Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 15How do I change the size of characters?
- 16How do I change the length of the label?
- 17How to use a 9/64" (3.5 mm) wide tape
- 18How do I change the style of the character in the middle of the line?
- 19How to calibrate a printed label.
- 20I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 21How to open the Devices and Printers window
- 22Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 23When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 24How do I type symbols?
- 25How do I reset the machine to the default settings?
- 26My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 27How do I frame a text when the Label Type mode is set to ROTATE, R & REP. , PORT, PANEL or FLAG?
- 28The fabric tape became detached after washing.
- 29How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 30Why doesn't my machine turn on when Power key is pressed?
- 31Why is the label cut off in the middle of the text when I press the cutter lever?
- 32The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 33I pressed the Code key, but I did not get Code function.
- 34I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 35Where can I find my Brother printer's serial number?
- 36The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 37How to identify your Operating System (OS) for Windows or Mac
- 38How do I print multiple lines and how many lines can I print?
- 39How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 40How do I create name badges by joining "First Name" and "Last Name" fields together?
- 41How to enter the Transfer mode
- 42I connected the P-touch to the computer using the enclosed USB cable as instructed by the driver setup, but the installation does not continue.
- 43How do I adjust the tape margin?
- 44Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 45How do I print vertical text? (P-touch Editor 5.0 for Windows)
- 46Why does my machine display "CHECK SETTING IN LABEL TYPE MODE!" when I try to frame a text?
- 47Why do stripes appear on my label?
- 48The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 49The tape got jammed or stuck in the printer.
- 50I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)