FAQs & Troubleshooting
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76 Results
- 1I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2Where can I download the latest P-touch Editor for Mac?
- 3I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 4How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 5How do I transfer label templates with P-touch Transfer Express?
- 6(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 7The side margins are incorrect.
- 8How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 9How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 10The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 11Where can I find my Brother printer's serial number?
- 12I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Installing a CA certificate
- 15How to identify the printer's firmware version
- 16Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 17My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 18Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 19I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 20How to open the Devices and Printers window
- 21When printing from an application, the application's "Collate" setting does not work correctly.
- 22What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 23(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 24Uninstalling the printer driver (Linux®)
- 25How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 26How do I uninstall the printer driver?
- 27How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 28The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 29How do I create and transfer templates? (for Mac)
- 30I cannot connect my printer to a Windows 11 computer via USB.
- 31What Android™ mobile application can I use?
- 32(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 33Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 34Printing is not possible. (USB connection)
- 35The printer does not turn on, so I cannot print.
- 36Installing the CUPS wrapper/LPR printer driver (Linux®)
- 37The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 38How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 39(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 40(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 41How to identify your Operating System (OS) for Windows or Mac
- 42Some of the print options in OpenOffice do not work. (Linux®)
- 43How to install Brother software on a computer not connected to the Internet
- 44Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 45Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 46How to charge the rechargeable Li-ion battery
- 47The paper is jammed in the printer.
- 48The print quality is poor, and the image is too light or dark.
- 49How to insert paper
- 50How can I create a table and join cells? (P-touch Editor 5.x for Windows)