FAQs & Troubleshooting
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292 Results
- 1I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2Replace Toner
- 3Can I print from or scan to Android™ Smartphone?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11My Brother machine could not be found over the network when I installed drivers on my PC.
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13Adjust color settings by using the custom setting in the printer driver
- 14The color of your printouts is not what you expected
- 15Carry out calibration to improve the color density
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17Color misregistration
- 18Replace Drum
- 19White spots or hollow print
- 20Colored streaks or bands down the page
- 21Curled or wavy
- 22Load paper in the paper tray
- 23Receive faxes on the computer for Windows (PC-FAX Receive)
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25The printer status is Offline or Paused.
- 26Replace WT Box
- 27Jam 2-sided
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 30Configure and use the Scan to FTP feature
- 31Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Replace PF Kit xx
- 34Poor fixing
- 35Replace Belt
- 36Jam Inside
- 37Jam Tray 1 / Jam Tray 2
- 38Change the printer driver settings (Windows/macOS)
- 39Cartridge Error
- 40Out of Memory/Print Data Full
- 41I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43I cannot print using my Brother machine on a wireless network (Windows)
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45Printing/ Scanning with a mobile device
- 46Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 49I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 50Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.